Overview
At Blake Property Management North Ltd (BPMN). we value your privacy and know how important it is to you that your data is handled confidentially. We would, therefore, like to assure you that we comply with all the statutory requirements for data privacy and data security. This statement explains the nature, scope and purpose of the data that BPMN collects and stores from you, through our interactions with you and how we then use the data supplied.
In accordance with the requirements of the General Data Protection Regulations (GDPR), you have various rights which includes the right to file an objection against the data we hold. More information on this is given in the ‘Your Rights’ section of this statement.
Please ensure that you read this document carefully. If you have any queries, please contact us at datacontroller@blakepmnorth.com
Why we collect, hold and process your information?
To manage your development we need to collect, hold and process personal information of property owners such as:
Names
Addresses
Telephone numbers
Email addresses
In some circumstances we may need to have details of their relatives, any sub tenants, contractors and other contacts with whom we must deal with in order to carry out our management duties.
This information will be provided to us by you or by other parties we deal with for the proper performance of management obligations, such as solicitors, contractors, your neighbour's and the managing agents who previously managed your site.
During any of our marketing activities we will collect names, addresses, telephone numbers and email addresses when you provide it to us in the course of making an enquiry about our services. These will be used to contact you in circumstances where we reasonably believe you have an interest in engaging our services.
How we will use your information
All data that we collect will be processed lawfully, fairly and in a transparent manner. It will only be used to administer your account for specific and legitimate purposes. Only information that is relevant and limited to what is necessary will be collected. This means that we must not store any personal data beyond what is strictly required. All information you provide will be given voluntarily and only used with your consent. The data that is held will be accurate to our knowledge and where necessary and with your consent, updated to reflect changing circumstances.
Data Protection Principles
Under GDPR, all personal data acquired and held by us must be processed according to a set of main principles. In accordance with these principles, we will ensure that:
Types of Data Held
We obtain and hold information about you in order to carry out effective and efficient processes pertaining to our contracts. The data is stored both electronically and manually on the Company premises only. Manual records are stored in locked storage areas. When the premises are not attended, the site has added security measures by way of a security alarm.
The data we hold is specifically as follows:
Sharing your Personal Information
We may share your personal information in the following ways:
Other than the points listed above we will not disclose your personal information without your permission. We do not sell your information to third parties and your personal data is treated with the up most care.
Data Security
Personal data shall be processed in a manner that ensures appropriate security of the personal data provided, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage. Our security measures undergo continuous improvement in accordance with technological development. Personal data is held on PC’s and security protected.
Your Rights
You have the right to request:
You can also:
If you have any of these requests, please get in contact with our Privacy Policy team at datacontroller@blakepmnorth.com .
How long do we hold Personal Data for?
We will keep your personal information for as long as your Residential Management Company (RMC) is a client of BPMN.
However, should the RMC not continue as a client of BPMN we may keep your personal information for a period of up to seven years for one of the following reasons:
*To respond to any questions or complaints from the new managing agents;
*To maintain records according to legal requirements and documented business needs.
We may keep your personal information for longer than seven years if we cannot delete it for legal, regulatory or technical reasons. In these circumstances we will make sure that your privacy is protected and only use it for legal or regulatory purposes.
Please note that under HMRC regulations all financial records must be kept for a minimum of six years. For BPMN to comply with this regulation all personal data held by us will be retained for a minimum of seven years, after which a review will take place to determine as to whether we can delete or archive any or all data held.
Data Protection Complaints
If you wish to raise a complaint in regards to the way we have handled your data or you have a concern with your data please raise this with our Data Controller using the contact details within this Privacy Policy.
If we are unable to come back to you with a satisfactory response you can raise your concerns with the Supervisory Authority (ICO). This can be done via the following methods:
Email: – casework@ico.org.uk
Phone: – 0303 123 1113
Post:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
We hope that you find this Privacy Policy useful. We believe it to be an honest and transparent statement to what information we hold on you and how we use it.
How to Contact BPMN
Should you have any comments please direct these to the Data Controller whose contact details are listed in this Privacy Policy.
Changes to this Policy
Our Privacy Policy is periodically reviewed with any amendments and updates added to this web page